Quality Guarantee: If your wine is flawed or damaged (by means other than "Carrier"), you may return the product for exchange or refund (except where prohibited by law). "Quivira" will refund the value of the item and any taxes you were charged. Shipping charges are non-refundable. Damages caused by "Carrier" are not the responsibility of "Quivira". "Purchaser" must submit claims for shipping charge reimbursement directly to the "Carrier".
Return Authorization: To return wine(s), repackage the item(s) in its original packaging as received. Returns must be sent back prepaid. If wine(s) is replaced, "Quivira" will pay UPS Ground shipping costs for replacement item(s) unless other shipping arrangements have been made, and at the cost of the Purchaser.
Please contact the winery for Return Authorization. All shipments must be approved prior to return shipping and may be refused if no return authorization has been given. Please ship returns to:
Quivira Vineyards and Winery Attn: Shipping / Receiving Dept 4900 West Dry Creek Road Healdsburg, CA 95448 707 431 8333
Returned Shipments for Invalid Address: If a shipment is returned to "Quivira" due to delivery failure for an invalid address, "Quivira" will contact you. If we do not receive a response before final delivery attempt, "Quivira" will refund the value of the wine and the taxes originally charged. Shipping charges are non-refundable.
Credit card refunds: Returns to credit card will be placed on the original credit card used for purchase.
Customer Information: Information is collected at the time of registration in order to complete transactions related to it's use. Customer lists are not not sold or distributed to third parties.
Web Site Log Files: Like most Web sites log files are generated that show the IP Address of the visitor, date, time, and pages visited. Aggregate reports for Web site visitors are generated that do not contain personally identifiable information. Advertising reports are generated that show the IP addresses of visitors who clicked on ads (if any). This information may be sent to the advertiser to confirm the advertising fee charged. The advertiser already has this information as a result of the user clicking the ad. No additional information about the visitor is supplied to the advertiser. The log files are eventually deleted.
Third-party Downloads: This Web site does not allow third-party downloads or for third-parties to place 'cookies.'
P3P Privacy: This site complies with the P3P privacy initiative currently used by Internet Explorer 6.0.
Mailing Lists: This Web site does maintain a mailing list. Your name, e-mail, and other information is never used to send spam or other forms of opt-in or opt-out mailings. We use our mailing list to send you important information regarding your order or to update you on events at Quivira Vineyards and Winery.
User Registration: To sign up for Quivira Queue membership or to order from our site you will go through a registration process. This information is collected for the sole purpose of displaying content on your browser. None of this information is ever sold or distributed to third-parties. This information is only used for billing and contact purposes by Quivira Vineyards and Winery.
For more information regarding online privacy, please visit Consumer.Net